We do everything we can to provide you with enough information to help you make a good decision on your purchase. If for some reason you get your product and are still not 100% satisfied, we are here to help!
All return authorizations and claim requests must be requested within 14 days of delivery date. We offer free returns for store credit. All items must be in original packaging or they are ineligible for a return/exchange. Although we offer a free shipping promotion, we still do have to pay the shipping. The actual original shipping charges are non-refundable. For small items, freight carriers typically charge us $20-$45 per item, and large shipments can be $150+ depending on the bulkiness, destination, and weight of the item. For several large items on one order such as a bedroom, dining, or living room set, freight costs can be over $300+ (Free Shipping is a good deal for furniture!). Please note, an item is ineligible for cancellation once it is in transit. The return policy applies to shipped orders.
For a return authorization, please email firstname.lastname@example.org and we will issue you an RMA number, shipping labels, and additional return instructions.
For orders that have already shipped or are in the customers' possession, both the original AND the return shipping costs will be incurred by the customer and deducted from the refund given once our suppliers' confirm your items are back in their possession. You may contact us at anytime to get an estimate on your actual freight costs. You may also use our free returns option for store credit below.
You also have the option to ship your products back yourself and we will only deduct the actual original shipping costs.In addition to shipping costs - any return, at Sleek Modern Furniture LLC's sole discretion, can be subject up to an additional 25% restocking fee. Items must returned via the original packaging in new condition and disassembled or they will not be eligible for a return/exchange. For all deliveries, including white glove deliveries, please be sure to keep the original packaging in order to be considered for a return/exchange.
FREE RETURNS: Returns for store credit will not have to pay any fees! Neither the shipping charges and/or restocking fees will be deducted from the return. Store credit does not expire.
Please note: Store credit is nonrefundable. If an order (or an item on the order) is returned under the Store Credit Return Option, it cannot be later refunded once the return has been completed.
Please note: Once the return request has been submitted to our team, the customer has 30 days to return the item. After 30 days, the return request is closed.
Small Item exchanges are free if the item is for equal value. For exchanges for items of greater value, we can charge the card placed with the original order or a new card. For lesser value items, a $25 exchange fee will be deducted from the return cost.
Large Item (freight shipment) exchanges will have a $150 fee for freight costs associated with returning and reshipping a new item.
If an item is shipped via small package and arrives damaged/defective, please take photos of the box and the product and email them to email@example.com. We will send you a replacement as soon as possible.
For large items, IT IS EXTREMELY IMPORTANT TO INSPECT AND SIGN FOR ITEMS AS DAMAGED ON THE SHIPPING PAPERWORK. We can not emphasize enough how important this to the delivery process. If there are any marks at all on the exterior packaging, please note that on the shipping paperwork. If your shipment arrives completely damaged, refuse it and call us immediately. It is the customer's responsibility to sign for items if they have arrived externally damaged.
For large items that have concealed damage, please take a photo of the exterior of the box and the damaged portion, and we will send you a replacement part, box, or product as applicable.
Our Return Policy applies if you elect not to receive replacement parts/items because of damage during shipping, and you will be subject to the return fees indicated above. For items that arrive with a damage or defect, the claim request must be made within 14 days of delivery.
For any questions about our returns/exchanges policy, please email us at firstname.lastname@example.org.